This unit applies to injured person support roles in the personal injury management sector.

ELEMENT

PERFORMANCE CRITERIA

1. Determine the needs of the injured person

1.1. Collect and analyse relevant information in consultation with injured person and other relevant parties to determine the needs of the injured person

1.2. Identify internal and external relevant parties to assist with determining and meeting injured person's needs

1.3. Consult with relevant parties to determine extent of the physiological and/or psychological impact of the injury on the person

1.4. Develop and maintain appropriate and accurate records of the injured person's needs

2. Facilitate the return to work planning process

2.1. Identify potential barriers to return to work in consultation with the injured person and relevant parties

2.2. Facilitate case conferences as required to determine appropriate return to work strategy for the injured person in line with their needs and perceived barriers

2.3. Develop sustainable return to work objectives for the injured person that reflect their needs and intended goal in consultation with them and other relevant parties

3. Facilitate implementation of the return to work strategy

3.1. Make appropriate referrals to health and rehabilitation professional services in line with the injured person's needs and set goals and objectives

3.2. Liaise and record discussions with relevant parties as required to ensure agreed return to work strategy is progressed as planned

3.3. Provide guidance, support and education on the return to work process to relevant parties as required

4. Monitor and review the effectiveness of return to work strategy

4.1. Routinely collect, analyse and review information on the effectiveness of return to work strategy in meeting the person's needs, reflecting current best practice as well as set goals and objectives

4.2. Seek advice and feedback from relevant parties when goals are not being met and adapt the plan to reflect any changes required

Required skills

highly developed communication skills to:

determine and confirm information, using questioning and active listening as required

understand and use health professionals effectively

use appropriate medical terminology in communication with health professionals

liaise with others, share information, listen and understand

use language and concepts appropriate to cultural differences

numeracy and IT skills to:

perform calculations related to achieving required outcomes

use computer applications (word processing, spreadsheet, database, specific purpose computer systems) to assist in achieving required outcomes

access and update records electronically

use internet information

well-developed literacy skills to:

read and interpret documentation from a variety of sources and record and consolidate relevant related information

interpret medical and other personal injury management reports

understand the physiology of the most common personal injuries and appropriate treatment regimes

research and analysis skills for accessing and interpreting relevant information

effective interpersonal skills

organisation skills, including the ability to plan and sequence work

collaboration and networking skills with a variety of stakeholders in order to achieve return to work outcomes and make appropriate referrals

problem solving, negotiation and mediation skills to resolve problems within organisation protocols

Required knowledge

impact of diversity on service strategy development and delivery

overview of the physiology and psychology of personal injury

principles and practices of case management

processes and practices of developing and facilitating a return to work

relevant care needs of common personal injuries

relevant policies, protocols and practices of the organisation in relation to the work role

role and function of various health professionals and other service providers

role of relevant parties in case conferencing and in the development and monitoring of return to workstrategies

strategies for conducting effective case conferences

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

adhere to own work role and responsibilities recognising own role limitations and the need for assistance

follow organisation policies, protocols and procedures

interpret and apply relevant legislation and industry codes

work collaboratively with colleagues, relevant stakeholders and other services

understand the nature of the personal injury to determine and evaluate the needs of the injured person.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to organisation records

access to organisation policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

setting and reviewing workplace projects and business simulations or scenarios.

Guidance information for assessment

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Injured persons may include:

persons injured during the course of employment

persons injured in transport related accidents.

Relevant parties may include:

health care and rehabilitation professionals

internal stakeholders to the case such as injury management advisers and technical managers

other external third parties such as lawyers

the employer, return to work coordinators and other employees

the injured person's family.

Impact of the injury may include:

cultural

emotional

physical

psychological

spiritual

vocational.

Accurate records may include:

reports on consultations with the relevant stakeholders such as the injured person and their family, the employer, health professionals, and other service providers

independent medical examination reports medical reports (e.g. certificate of capacity)

occupational rehabilitation provider assessments and progress reports

records of interviews

referral records

reviews of medical reports and relevant assessments.

Consultation may include:

asking and clarifying

identifying and exploring perceptions and expectations

liaison

negotiations with key stakeholders and service providers providing information and reports

seeking feedback.

Unit sector

Personal injury management

This unit contains employability skills.